This policy describes how we handle personal and business information when you use our websites, dashboards, and mobile applications—including the admin billing web app and the employee portal used for jobs, trucks, and photos—and when you communicate with us by SMS.
1. Who this applies to
This policy applies to users of our services, including fleet and office staff who access the dashboard (typically signed in with an account), employees who use the employee portal or mobile app, visitors who submit forms on our site, and customers who text our business SMS number.
2. Information we collect
Depending on how you use our services, we may collect:
- Account and authentication data — such as name, email address, and identifiers used to sign you in. Our web dashboard may use a third-party authentication provider to manage login and sessions.
- Business and operational data — information you or your organization enter into the system, such as customers, work orders, vehicles, inventory, invoices, estimates, expenses, and related notes.
- Employee and field data — job assignments, time or completion details, truck assignments, parts usage, expense entries, and similar operational records tied to work performed for the business.
- Photos and files — images you upload (for example truck inspections, receipts, or job completion photos) and other files attached to records, stored so your organization can operate and document service.
- SMS and messaging data — mobile phone numbers, opt-in/opt-out status, inbound work-request texts, and related delivery metadata needed to provide transactional SMS service.
- Device and technical data — such as device type, app version, push notification tokens (if you enable notifications on a mobile device), and standard logs needed for security and reliability.
3. How we use information
We use the information above to:
- Provide, operate, and improve the services your organization has requested;
- Authenticate users and enforce access controls;
- Process work orders, billing, inventory, and related workflows;
- Send operational or transactional communications (for example assignment notifications, SMS confirmations, status updates, and follow-up questions related to a service request);
- Maintain security, troubleshoot issues, and comply with legal obligations.
We do not sell your personal information.
4. SMS / text messaging
MFS Fleet Service offers transactional SMS for service and work requests. Customers may opt in by texting the keyword START to +15105195575, then confirming with Y as described in our SMS opt-in page.
- Message frequency: varies based on your request; typically 1–10 messages per service request.
- Message and data rates may apply.
- Reply HELP for help, or STOP to cancel. You may re-subscribe by texting START.
- Non-sharing of mobile numbers: We do not sell, rent, or share mobile opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Mobile numbers and SMS consent are used only to provide our service messaging and related customer care.
- Carrier SMS infrastructure and messaging providers (such as Twilio) process messages to deliver the service on our behalf. That is not a sale or marketing share of your number.
Terms for SMS use are described in our Terms and Conditions.
5. Where data is stored and who processes it
Our applications rely on trusted infrastructure and service providers to host data and provide features—for example cloud databases, file storage for uploads, authentication, and SMS delivery. These providers process data on our behalf under agreements that require appropriate safeguards.
Data may be processed in the United States or other regions where our providers operate, consistent with how the service is deployed for your organization.
6. Sharing of information
We may share information only as needed:
- With service providers that help us run the product (hosting, auth, storage, notifications, SMS delivery);
- Within your organization as reflected in how the product is used (for example dispatchers and techs seeing assigned work);
- When required by law, legal process, or to protect rights, safety, and security.
We do not share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing.
7. Retention
We retain information for as long as needed to provide the service and for legitimate business and legal purposes (such as accounting, disputes, and compliance). Retention details may follow your organization's settings or agreements with us. SMS opt-out records may be retained as needed to honor unsubscribe requests.
8. Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure; please use strong passwords and protect your devices.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the information below. We may need to verify your request and coordinate with your employer when data is held on behalf of an organization. For SMS, you can opt out at any time by replying STOP.
10. Children's privacy
Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children under 13 (or the minimum age required in your region).
11. Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date. Continued use of the services after changes means you accept the updated policy, to the extent allowed by law.
12. Contact
For privacy questions or requests, contact MFS Fleet Service at shop@msfleetservice.com, or visit msfleetservice.com.
For employees: the mobile app may request permissions (such as camera or photo library) only where needed for features you use; you can change permissions in your device settings.