This policy describes how we handle personal and business information when you use our websites, dashboards, and mobile applications—including the admin billing web app and the employee portal used for jobs, trucks, and photos.
1. Who this applies to
This policy applies to users of our services, including fleet and office staff who access the dashboard (typically signed in with an account), employees who use the employee portal or mobile app, and visitors who submit forms on our site.
2. Information we collect
Depending on how you use our services, we may collect:
- Account and authentication data — such as name, email address, and identifiers used to sign you in. Our web dashboard may use a third-party authentication provider to manage login and sessions.
- Business and operational data — information you or your organization enter into the system, such as customers, work orders, vehicles, inventory, invoices, estimates, expenses, and related notes.
- Employee and field data — job assignments, time or completion details, truck assignments, parts usage, expense entries, and similar operational records tied to work performed for the business.
- Photos and files — images you upload (for example truck inspections, receipts, or job completion photos) and other files attached to records, stored so your organization can operate and document service.
- Device and technical data — such as device type, app version, push notification tokens (if you enable notifications on a mobile device), and standard logs needed for security and reliability.
3. How we use information
We use the information above to:
- Provide, operate, and improve the services your organization has requested;
- Authenticate users and enforce access controls;
- Process work orders, billing, inventory, and related workflows;
- Send operational or transactional communications (for example assignment or reminder notifications where enabled);
- Maintain security, troubleshoot issues, and comply with legal obligations.
We do not sell your personal information.
4. Where data is stored and who processes it
Our applications rely on trusted infrastructure and service providers to host data and provide features—for example cloud databases, file storage for uploads, and authentication. These providers process data on our behalf under agreements that require appropriate safeguards.
Data may be processed in the United States or other regions where our providers operate, consistent with how the service is deployed for your organization.
5. Sharing of information
We may share information only as needed:
- With service providers that help us run the product (hosting, auth, storage, notifications);
- Within your organization as reflected in how the product is used (for example dispatchers and techs seeing assigned work);
- When required by law, legal process, or to protect rights, safety, and security.
6. Retention
We retain information for as long as needed to provide the service and for legitimate business and legal purposes (such as accounting, disputes, and compliance). Retention details may follow your organization's settings or agreements with us.
7. Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure; please use strong passwords and protect your devices.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the information below. We may need to verify your request and coordinate with your employer when data is held on behalf of an organization.
9. Children's privacy
Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children under 13 (or the minimum age required in your region).
10. Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date. Continued use of the services after changes means you accept the updated policy, to the extent allowed by law.
11. Contact
For privacy questions or requests, contact M's Fleet Service through the support channels provided to your organization, or visit msfleetservice.com.
For employees: the mobile app may request permissions (such as camera or photo library) only where needed for features you use; you can change permissions in your device settings.